![]() Please allow up to 14 days for a credit to appear on your account from the received date. We will exchange as long as stock is available of the same item. Special order merchandise or any item indicated on the website as non-returnable is as such.Ĭlearance items are not refundable and may not be returned unless there is a clear warranty issue or fault with the product. Please Note: Processing your return may take from 1 to 7 working days from the arrival of your package back to Dive Gear Australia. Our customer service team will contact you as soon as we receive the goods for any charges and the cost of the return freight.įy 11, 53-57 Rimfire Drive, Hallam, Victoria, 3805 Unless an item is defective, If you need to exchange or return an incorrect product, please send the item back with a copy of your invoice and any instructions or information we might need. We will do our very best to look after you from there as soon as possible. ![]() Refundsįor all returns and exchanges, please contact us at outlining what product you would like to return, the reason and your order number. Please refer to this guideline by the ACCC. We do not offer refunds for a change of mind or if you have ordered the wrong product. If a product is returned to us that has been worn, used in water or is damaged, Your return may not be accepted and the goods shipped back to you at your expense. If a product comes back and meets the standards above, we will offer you an exchange for a different size or a product of the same value.
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